April 1, 2014
In an era of scarce, qualified talent, hard-to-fill positions and ever-increasing expectations, The CSI Companies continues to deliver. For the second consecutive year, CSI was recognized by its clients and consultants for exemplary service in winning a Best of Staffing Award from Inavero.
According to Inavero, the award provides the only statistically valid and objective service quality benchmarks in the industry, revealing which staffing agencies are delivering the highest satisfaction levels to their clients and the permanent and temporary employees for whom they find jobs.
“This is validation that going above and beyond in staffing services and paying attention to details is valued,” said Zack Wilson, President of CSI Healthcare IT. “We will continue to provide unparalleled staffing services that help improve our nation’s healthcare system.”
Less than two percent of the more than 12,000 staffing agencies in North America receive the Best of Staffing Award for service excellence. Utilizing the Net Promoter® methodology, the 2014 Best of Staffing winners achieved satisfaction scores more than double the industry average.
®Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld. Net Promoter Score is calculated by taking the percentage of respondents who, on a scale of 0 to 10, rate their likelihood to recommend the staffing agency with a score of 9 or 10 (promoters) and subtracting the percentage who rate the staffing agency a 6 or lower (detractors).
About the Best of Staffing Award
Inavero’s Best of Staffing® is the nation’s only award that recognizes staffing agencies that receive remarkable reviews from their clients and the people they help find jobs (employed talent). Bestofstaffing.com is the central place that businesses and talent go to find the best staffing agencies to call when they are in need.