February 5, 2020
The CSI Companies today announced that all of its participating divisions have received ClearlyRated’s 2020 Best of Staffing Award for Client and Talent satisfaction, earned by less than two percent of all staffing agencies in the U.S. and Canada.
In partnership with presenting sponsor, CareerBuilder, and gold sponsors Indeed and Glassdoor, ClearlyRated’s Best of Staffing® Award recognizes companies who have proven to be industry leaders in service quality based entirely on ratings provided by their clients and candidates. On average, clients of winning agencies are 3.3 times more likely to be completely satisfied and candidates who have been placed by winning agencies are 1.7 times more likely to be completely satisfied with the services provided compared to those working with non-winning agencies.
Established in 2018, CSI Financial for the first time earned the Best of Staffing award for both candidate and client satisfaction. CSI Professional and CSI Tech maintained their Diamond Award winner status in 2020. The Diamond Award distinguishes companies who have earned the Best of Staffing Award for at least 5 years in a row. CSI Professional has earned the Best of Staffing awards since 2013 while CSI Tech has earned the Best of Staffing awards since 2014.
“As we celebrate 25 years in business, these awards remind us that our people make all the difference,” said Chris Flakus, Chief Operating Officer of The CSI Companies. “When clients and candidates feel taken care of, long-lasting relationships are built, and we look forward to replicating that experience for many more for years to come.”
In 2019, the Net Promoter® Score staffing industry average for client satisfaction was -2%. CSI Financial, led by Larry Mims, received a score of 73.3%. CSI Professional, led by Brandy Kerby, received a score of 80.4%. CSI Tech, led by Andrew Cihlar, received a score of 82.8%.
For candidate satisfaction, the Net Promoter® Score staffing industry average was 45% in 2019. From their placed candidates, CSI Financial received a score of 68.1%, CSI Professional received a score of 68.8%, and CSI Tech received a score of 70.5%.
“Now more than ever, it is important for staffing firms to deliver consistently remarkable experiences to the clients and talent they work with,” said ClearlyRated’s CEO Eric Gregg. “This year’s Best of Staffing winners have shown their commitment to exceptional service, committing to not only measuring satisfaction, but taking action on the feedback.”
About Best of Staffing
ClearlyRated’s Best of Staffing® Award is the only award in the U.S. and Canada that recognizes staffing agencies that have proven superior service quality based entirely on ratings provided by their clients and job candidates. Award winners are showcased by city and area of expertise on ClearlyRated.com – an online business directory that helps buyers of professional services find service leaders and vet prospective firms – based exclusively on validated client and talent ratings and testimonials.