Consumer Lending Customer Service Representative

  • Location Johnston, Rhode Island
  • Type Contract
  • Job ID Job #55857

The CSI Companies is actively hiring for a Customer Service Representative for our client located in Johnston RI. This is a great opportunity to join one of the most established and largest retail banks in the US!

Pay: $18/hr

Essential Job Functions:

Explaining/offering appropriate service/support solutions

  • Ensure customer satisfaction and enhance the customer and partner relationship
  • Troubleshoots customer problems, identifies the root cause of the problem, and uses tools and resources appropriately to determine how to resolve customer problems
  • Provide accurate information to customers as it relates to credit decisions based on customer applications.
  • Track calls and partner locations in internal tracking system while working on a recorded line
  • Provide accurate and detailed information while following the applicable state and federal requirements.
  • Ensure daily work/follow-up work is completed according to policies and procedures
  • Operate in a Call Center environment with heavy phone work and chat support.
  • Assist with any additional duties required to meet the business line needs.

Requirements:

  • 1-2 years Customer Service Experience
  • Competence includes the ability to identify and resolve conflicts in a professional manner with customers

 

Hours per Week: 40 hours

Work Schedule: 1st shift including 1 weekend day

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