The CSI Companies is actively seeking a Customer Service Representative for a well-known, reputable insurance company in the Tampa area.
- Support incoming calls and emails from customers.
- Handle basic coverage questions, assist with enrollment, premium inquiries, and cancellation requests.
- Respond to questions and requests from clients/customers/agents quickly and accurately.
- Record details of all customer interactions including requests, inquiries, comments, complaints and then record details of actions taken.
- Retrieving and responding to voicemails and emails.
- High School Diploma or equivalent required.
- Two (2) years of Customer Service Experience
- Must be detail oriented and strong communicator
- Ability to process more than one activity at a time