Customer Service Representative

  • Location Rochester, New York
  • Type Contract
  • Job ID Job #54811

The CSI Companies is actively seeking a Customer Service Representative for our client located in the Rochester, NY area.

We are looking for someone who is available to work the following hours:

  • Mon- Fri 11 AM – 8 PM 

Details:

The Customer Service Representative is responsible for accurate and timely resolution of all bank returned items

Duties:

  • Educates clients branches product areas on the resolution process and provides alternate service options when necessary.
  • Researches and resolves product and service issues from the field and clients.
  • Handles client objections through the help of a mentor and manages the return to completion in order to recover as much lost revenue as possible using established standards and guidelines.
  • Handles the daily EDI payment report in conjunction with a mentor to ensure accuracy and timeliness of updates to avoid penalty assessment.
  • Handles the daily payroll hold report in conjunction with their mentor to ensure accuracy and timeliness of updates to avoid service related issues.
  • Ensures adherence to the Fair Debt Collections Practices Act NACHA and other regulatory agencies.

Requirements:

  • Verifiable high school diploma or equivalent 
  • Experience in customer service, finance accounting or payroll preferred
  • Microsoft Word Excel and Access knowledge is preferred