Customer Support

  • Location San Francisco, California
  • Type Contract
  • Job ID Job #54784
We have a client seeking a CSR for a remote opportunity based in Salt lake city! 

Agent – Customer Support (Contract)

 

Responsibilities:

 

    • Respond to customer inbound calls, emails, and live chats; provide thoughtful answers to complex situations while minimizing the customer effort.
    • Meet and exceed service level expectations, while providing outstanding customer service.
    • Proactively identify and share customer insights in order to recommend process improvements that create customers for life.
    • Support the team by executing on initiatives and collaborating on projects.
    • Take initiative and identify areas of opportunity where you can contribute to the team's growth.
    • Stay current with product/platform changes and be able to educate customers on such changes.

 

 

What you bring to this role:

    • 2+ years of customer service experience: preferably supporting customers via phone, email, and chat.
    • Passion for creating exceptional customer experiences both by helping and retaining customers.
    • Tech savvy with a strong knowledge of Android, iOS, and Windows devices.
    • Critical thinker with strong analytical, organizational and problem-solving skills.
    • Metrics-driven and proven ability to handle a high volume of customer interactions.
    • Strong conflict resolution skills and even temperament in challenging situations.
    • Strong written and verbal communication (English).
    • Ability to work in a fast-paced environment.
    • Salesforce knowledge/experience is a plus.
    • You thrive in a dynamic environment, take ownership of customer needs, and use your creative problem-solving abilities to go above and beyond customer expectations.

 

ADDITIONAL INFORMATION

 

    • Level 2 Customer Support Agent with a focus on our Health Solutions program.
    • Champion the Customer, Rally Together, and Embrace the Challenge.
    • 40-hour workweek with 5-days a week and 8-hour shifts.
    • Flexible availability, working weekends and holidays.