Sr. Manager Underwriting

  • Location El Paso, Georgia
  • Type Direct Hire
  • Job ID Job #51644 Posted 14 days ago

Senior Manager, Underwriting

Location: El Paso, TX

Reporting Manager: Vice President, Underwriting

 

The Senior Manager will be responsible for leading the US-based Mortgage & Title Teams. The role was created as part of a recently launched company-wide reorganization and would be responsible for actively creating strategic alignment while maintaining or exceeding current performance levels.

 

The Sr. Manager, Underwriting role is will work closely with the Global Head of Underwriting in expanding product and delivering streamlined processes while managing and improving performance levels.

 

What Do You Get To Do?

This role will be responsible for implementing and executing the strategic plan developed by Global Leadership and managing day-to-day Operations functions for the Mortgage and Title businesses in the US including:

 

Strategically lead the operations function and drive transformation

  • Collaborate and implement world-class processes driven by lean process re-engineering and technologies including automation, robotics and Artificial Intelligence
  • Oversee the management of highly complex and inter-dependent project and production schedules to deliver completed work on time, on-scope, with quality, and within budget
  • Maintain a broad and current understanding of mortgage products, guidelines, pricing strategies, and industry standards
  • Define and proactively monitor key performance metrics and hands-on engagement to develop solutions

 

Drive organizational capabilities by:

  • Oversees and directs the activities of the loan flow from setup through funding and shipping to corporate.
  • Reviews reports regularly to determine potential department delays and to ensure the expected level of customer service. Authorizes priority files.
  • Participates in the setting of productivity standards.
  • Identifies, analyzes and resolves operational problems; monitors and ensures compliance with productivity standards.
  • Assess organizational requirements for talent, process effectiveness and develop plans to meet those requirements
  • Structure the workforce to achieve optimal efficiency and effectiveness
  • Attract, retain and enable employees at all levels through ongoing performance management, career development and employee engagement. Interviews, hires, develop, motivate, utilize, counsels and directs department personnel.
  • Provides training for department and division personnel.
  • Delivers performance reviews with a focus on meeting job expectations, organizational development and career enhancement and development.
  • Develops resolutions for inefficiencies by partnering across the board with all key operational managers.

 

 

Deliver a mind-blowing customer experience achieve the customer objectives:

  • Driving customer satisfaction and delivering exceptional results to clients
  • Collaborate with CRM to create a streamlined process for seamless operational onboarding of new customers
  • Consistently achieve top results on client scorecards and hitting all requisite SLAs
  • Reinforce and expand a culture with strict adherence to compliant execution while meeting all regulatory and licensure requirements

 

Building the organizational culture and brand by

  • Leverage objectives and key results (OKRs) to create ongoing velocity and transparency
  • Champion the core values by living and evangelizing to the team
  • Driving an environment of compliance, customer centricity, innovation and performance

 

Optimal Qualifications

  • Proven experience working within a 3rd party originations and underwriting management environment
  • Knowledge/experience to drive the creation of a systematic operational engine
  • Experience leading large scale production for enterprise clients in the originations space
  • Strong data analytics capabilities
  • Handle time & attendance – timecards, time off schedules, some payroll tasks
  • Ensures accuracy of employee attendance records and authorizes overtime, as necessary.
  • Hold weekly pipeline meetings & regular branch meetings to bring the team up to speed on policy/guideline/industry changes
  • Keep Operations tools up to date, while monitoring efficiencies & looking for ways to improve file flow
  • Review files for employees in training (LOAs, TCs, Processors) to provide feedback & maintain ongoing training needs, including reviewing conditional approvals & assisting in validating conditions from UW
  • Resource for all operations staff & liaison with VLG Regional Team & corporate
  • Receive all incoming contracts to assist with assigning files to maintain pipeline balance
  • Manage entire pipeline ensuring all team members are meeting task deadlines to execute ensure on time closings
  • Escalate UW issues to upper management
  • Assist with LO questions when Sales Manager or Branch Manager are unavailable
  • Monitor locks, NOI dates & disclosure due dates with the processor
  • Monitor emails after hours & weekends for urgent issues or to assist sales team, agents or clients

 

 

Ideal Leader…

  • Has a reputation for absolute integrity with a proven ability to build trusted relationships
  • Takes both a strategic and pragmatic approach to the development of the optimal business road map and develops the business in line with the road map
  • Embraces the OKR methodology which encourages transparency, agility and a test-and-learn mindset
  • Displays decisiveness in decision making and competitiveness in goal setting
  • Demonstrates commitment to superior customer service and operational excellence
  • Demonstrates strong analytical and problem-solving skills
  • Demonstrates strong communication skills with ability to influence and build consensus
  • Delegates responsibility while holding others accountable to rigorous performance objectives

 

 

Candidate Testimonials

Outstanding level of professionalism, courtesy, and forthrightness. I appreciate these qualities in people and in an organization. The CSI staff exemplifies all of these attributes.
The CSI Companies
5
2020-01-08T20:27:52+00:00
Outstanding level of professionalism, courtesy, and forthrightness. I appreciate these qualities in people and in an organization. The CSI staff exemplifies all of these attributes.

Candidate Testimonials

CSI has been extremely involved and responsive - that’s amazing for a contract company! I would work with them again and would definitely recommend them to my peers!
The CSI Companies
5
2020-01-24T17:55:56+00:00
CSI has been extremely involved and responsive - that’s amazing for a contract company! I would work with them again and would definitely recommend them to my peers!

Candidate Testimonials

I'm extremely impressed, both with CSI's hiring process as well as support after joining! You have an outstanding recruitment team and an equally outstanding support staff! Thanks team CSI for everything that you do!
The CSI Companies
5
2020-01-24T17:58:44+00:00
I'm extremely impressed, both with CSI's hiring process as well as support after joining! You have an outstanding recruitment team and an equally outstanding support staff! Thanks team CSI for everything that you do!

Candidate Testimonials

Working with CSI was very stress free. All my questions got answered quickly. They found an employer that fit my interests and abilities! Within a few months, I became a permanent employee.
The CSI Companies
5
2020-01-24T17:59:50+00:00
Working with CSI was very stress free. All my questions got answered quickly. They found an employer that fit my interests and abilities! Within a few months, I became a permanent employee.

Candidate Testimonials

CSI companies was great, I found the greatest job ever! I love this job and I am so very grateful. I had the pleasure of dealing with all kind and friendly people the whole time I was with them.
The CSI Companies
5
2020-01-24T18:00:46+00:00
CSI companies was great, I found the greatest job ever! I love this job and I am so very grateful. I had the pleasure of dealing with all kind and friendly people the whole time I was with them.

Candidate Testimonials

CSI was very accessible and transparent throughout my employment. I felt prepared for my interview and my employment. Any concerns I had were addressed quickly. I was eventually hired full time and am incredibly grateful for CSI helping me to get my foot in the door.
The CSI Companies
5
2020-01-24T18:04:40+00:00
CSI was very accessible and transparent throughout my employment. I felt prepared for my interview and my employment. Any concerns I had were addressed quickly. I was eventually hired full time and am incredibly grateful for CSI helping me to get my foot in the door.

Candidate Testimonials

CSI has always been honest and reliable. It’s good to be treated as you should for the work you provided. Many companies treat you like a number, CSI is different, and I hope continues to be different.
The CSI Companies
5
2020-01-24T18:05:18+00:00
CSI has always been honest and reliable. It’s good to be treated as you should for the work you provided. Many companies treat you like a number, CSI is different, and I hope continues to be different.

Candidate Testimonials

The communication, the feedback, and genuine rapport among consultants and CSI staff are second to none. They have created a niche for themselves and I can only continue to applaud them.
The CSI Companies
5
2020-01-24T18:06:15+00:00
The communication, the feedback, and genuine rapport among consultants and CSI staff are second to none. They have created a niche for themselves and I can only continue to applaud them.

Candidate Testimonials

I continue to work with and refer others to CSI because it’s a company where an honest job performance is met with grateful feedback.
The CSI Companies
5
2020-01-24T18:06:43+00:00
I continue to work with and refer others to CSI because it’s a company where an honest job performance is met with grateful feedback.

Candidate Testimonials

I'm very happy with The CSI Companies. I hope a new position opens up once this assignment is complete so that I can remain with The CSI Companies beyond this project.
The CSI Companies
5
2020-01-24T18:07:01+00:00
I'm very happy with The CSI Companies. I hope a new position opens up once this assignment is complete so that I can remain with The CSI Companies beyond this project.

Candidate Testimonials

Any question I had or any issue I experience, it was always dealt with in a timely manner. If I was not speaking to the right department then I was quickly routed to the correct person. I have been a contractor with CSI and it has been wonderful. The gifts sent to my home have truly been thoughtful. It makes me proud to work for a company that values me and that goes a long way in my appreciation for them. I have also been working with my contracting company for a year and I truly appreciate CSI for providing a secure job that also aligns with their visions and valuing their employee.
The CSI Companies
5
2020-01-24T18:07:51+00:00
Any question I had or any issue I experience, it was always dealt with in a timely manner. If I was not speaking to the right department then I was quickly routed to the correct person. I have been a contractor with CSI and it has been wonderful. The gifts sent to my home have truly been thoughtful. It makes me proud to work for a company that values me and that goes a long way in my appreciation for them. I have also been working with my contracting company for a year and I truly appreciate CSI for providing a secure job that also aligns with their visions and valuing their employee.

Candidate Testimonials

My experience was excellent, everyone was helpful and responsive at all times. Always considerate, well informed, and caring. I have recommended several people and hope they experience what I have during my time here.
The CSI Companies
5
2020-01-24T18:08:20+00:00
My experience was excellent, everyone was helpful and responsive at all times. Always considerate, well informed, and caring. I have recommended several people and hope they experience what I have during my time here.

Candidate Testimonials

 This was my first experience working as a remote contractor. My recruiter went to great lengths to ensure I was fully informed of all the details.
The CSI Companies
5
2020-01-24T18:10:34+00:00
 This was my first experience working as a remote contractor. My recruiter went to great lengths to ensure I was fully informed of all the details.

Candidate Testimonials

I’ve been on contract with CSI since 2014 and I’ve left the company within these 5 years, only to return and receive the same professionalism and support from everyone as if I’d never left.
The CSI Companies
5
2020-01-24T18:11:22+00:00
I’ve been on contract with CSI since 2014 and I’ve left the company within these 5 years, only to return and receive the same professionalism and support from everyone as if I’d never left.

Candidate Testimonials

I have always been hesitant when dealing with recruiting or job agencies as I have had some not so pleasant experiences. But CSI has by far exceeded my expectations. They are professional and very helpful on all levels.
The CSI Companies
5
2020-01-24T18:12:47+00:00
I have always been hesitant when dealing with recruiting or job agencies as I have had some not so pleasant experiences. But CSI has by far exceeded my expectations. They are professional and very helpful on all levels.
5
15
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