Subrogation Call Center Representative

  • Location Montgomery, Alabama
  • Type Contract
  • Job ID Job #52214 Posted 13 days ago

We are seeking a talented individual for a Subrogation Call Center Representative who is responsible for answering all casualty or estate call involving several state Medicaid beneficiaries or deceased Medicaid beneficiaries. This includes, but is not limited to calls from attorneys, paralegal, insurance agents, Medicaid members and their families.

This position has two available shifts: 8am-4:30pm Central Time & 8:30am-5pm Central time.
 

REQUIRED:

• Effectively review and update a variety of cases with current and accurate case notes

• Provide case status updates while speaking with multiple parties such as attorneys and members regarding their case history, status and next steps.

• Conduct all case document review and updates while speaking with the member or attorney as needed

• Maintain a daily system of providing timely and accurate information required to move cases through the case management workflow.

• Interact professionally (incoming and outgoing calls and correspondence) with attorneys, insurance adjusters, medical providers, court staff, recipients and family members and client.

• Perform basic and advanced levels of document review to identify current case status and case management and ensure case progress through workflow

• Meet department objective standards for Customer Service

• Verify and adhere to HIPPA standards while speaking with members and attorneys on the phone

• Ensure all processes meet HIPAA and Government security requirements with regards to sharing/storage/PHI (Personal Health Information).

• Open new cases and update all current case information• May have additional responsibilities as needed to assist with case intake and verification process tasks• May have some training responsibilities limited to projects and specific tasks

• Ability to interface with all levels of people both internally and externally in a professional manner.

• Ability to communicate and comprehend well both verbally and in writing, fluently in English.

• Ability to be careful and thorough about detail including with cite-checking and proofreading skills.

• Ability to multi-task and prioritize effectively.

• Ability to work proficiently with Microsoft Office, Word, and Excel required

• Ability to work independently to meet objectives.

• Ability to analyze information and use logic to address work-related issues and problems.

• Ability to perform oral presentations with good quality.

• Ability to perform well in team environment, to achieve business goals.

• Ability to maintain a high level of confidentiality and ethics.

• Ability to function effectively under pressure and manage deadline-oriented project demands and multiple initiatives.

• Ability to sit for long periods of time.

• Ability to perform the following: lifting, bending, pushing, pulling, stopping, kneeling, reaching, and carrying of light to heavy items (40 to 50lbs).

• Average manual dexterity work in use of a PC, phone, sorting, filing and other office machines.

• High School or GED required• Associates degree preferred

• 1+ years’ experience working in a professional office environment.

• Experience working in a call center preferred• Experience in the insurance industry (casualty or health insurance) a plus

• Knowledge of Microsoft Word and Excel required.

• Medicaid and/or Medicare knowledge preferred.

• Bilingual (Spanish & English) a plus.

 

Our client is seeking candidates that can interview and get started immediately. All candidates must complete and pass a Background check, drug screening, and other health screenings if required.

 

Because The CSI Companies is a cut above the typical staffing firm, we understand that an attractive benefits package is an important aspect of recruiting above-average W-2 contractors to serve our clients. Our benefits package includes weekly pay, direct deposit availability, multiple healthcare plans to include vision, dental, disability options, 401K and holiday and paid time off.

APPLY NOW!

Candidate Testimonials

Outstanding level of professionalism, courtesy, and forthrightness. I appreciate these qualities in people and in an organization. The CSI staff exemplifies all of these attributes.
The CSI Companies
5
2020-01-08T20:27:52+00:00
Outstanding level of professionalism, courtesy, and forthrightness. I appreciate these qualities in people and in an organization. The CSI staff exemplifies all of these attributes.

Candidate Testimonials

CSI has been extremely involved and responsive - that’s amazing for a contract company! I would work with them again and would definitely recommend them to my peers!
The CSI Companies
5
2020-01-24T17:55:56+00:00
CSI has been extremely involved and responsive - that’s amazing for a contract company! I would work with them again and would definitely recommend them to my peers!

Candidate Testimonials

I'm extremely impressed, both with CSI's hiring process as well as support after joining! You have an outstanding recruitment team and an equally outstanding support staff! Thanks team CSI for everything that you do!
The CSI Companies
5
2020-01-24T17:58:44+00:00
I'm extremely impressed, both with CSI's hiring process as well as support after joining! You have an outstanding recruitment team and an equally outstanding support staff! Thanks team CSI for everything that you do!

Candidate Testimonials

Working with CSI was very stress free. All my questions got answered quickly. They found an employer that fit my interests and abilities! Within a few months, I became a permanent employee.
The CSI Companies
5
2020-01-24T17:59:50+00:00
Working with CSI was very stress free. All my questions got answered quickly. They found an employer that fit my interests and abilities! Within a few months, I became a permanent employee.

Candidate Testimonials

CSI companies was great, I found the greatest job ever! I love this job and I am so very grateful. I had the pleasure of dealing with all kind and friendly people the whole time I was with them.
The CSI Companies
5
2020-01-24T18:00:46+00:00
CSI companies was great, I found the greatest job ever! I love this job and I am so very grateful. I had the pleasure of dealing with all kind and friendly people the whole time I was with them.

Candidate Testimonials

CSI was very accessible and transparent throughout my employment. I felt prepared for my interview and my employment. Any concerns I had were addressed quickly. I was eventually hired full time and am incredibly grateful for CSI helping me to get my foot in the door.
The CSI Companies
5
2020-01-24T18:04:40+00:00
CSI was very accessible and transparent throughout my employment. I felt prepared for my interview and my employment. Any concerns I had were addressed quickly. I was eventually hired full time and am incredibly grateful for CSI helping me to get my foot in the door.

Candidate Testimonials

CSI has always been honest and reliable. It’s good to be treated as you should for the work you provided. Many companies treat you like a number, CSI is different, and I hope continues to be different.
The CSI Companies
5
2020-01-24T18:05:18+00:00
CSI has always been honest and reliable. It’s good to be treated as you should for the work you provided. Many companies treat you like a number, CSI is different, and I hope continues to be different.

Candidate Testimonials

The communication, the feedback, and genuine rapport among consultants and CSI staff are second to none. They have created a niche for themselves and I can only continue to applaud them.
The CSI Companies
5
2020-01-24T18:06:15+00:00
The communication, the feedback, and genuine rapport among consultants and CSI staff are second to none. They have created a niche for themselves and I can only continue to applaud them.

Candidate Testimonials

I continue to work with and refer others to CSI because it’s a company where an honest job performance is met with grateful feedback.
The CSI Companies
5
2020-01-24T18:06:43+00:00
I continue to work with and refer others to CSI because it’s a company where an honest job performance is met with grateful feedback.

Candidate Testimonials

I'm very happy with The CSI Companies. I hope a new position opens up once this assignment is complete so that I can remain with The CSI Companies beyond this project.
The CSI Companies
5
2020-01-24T18:07:01+00:00
I'm very happy with The CSI Companies. I hope a new position opens up once this assignment is complete so that I can remain with The CSI Companies beyond this project.

Candidate Testimonials

Any question I had or any issue I experience, it was always dealt with in a timely manner. If I was not speaking to the right department then I was quickly routed to the correct person. I have been a contractor with CSI and it has been wonderful. The gifts sent to my home have truly been thoughtful. It makes me proud to work for a company that values me and that goes a long way in my appreciation for them. I have also been working with my contracting company for a year and I truly appreciate CSI for providing a secure job that also aligns with their visions and valuing their employee.
The CSI Companies
5
2020-01-24T18:07:51+00:00
Any question I had or any issue I experience, it was always dealt with in a timely manner. If I was not speaking to the right department then I was quickly routed to the correct person. I have been a contractor with CSI and it has been wonderful. The gifts sent to my home have truly been thoughtful. It makes me proud to work for a company that values me and that goes a long way in my appreciation for them. I have also been working with my contracting company for a year and I truly appreciate CSI for providing a secure job that also aligns with their visions and valuing their employee.

Candidate Testimonials

My experience was excellent, everyone was helpful and responsive at all times. Always considerate, well informed, and caring. I have recommended several people and hope they experience what I have during my time here.
The CSI Companies
5
2020-01-24T18:08:20+00:00
My experience was excellent, everyone was helpful and responsive at all times. Always considerate, well informed, and caring. I have recommended several people and hope they experience what I have during my time here.

Candidate Testimonials

 This was my first experience working as a remote contractor. My recruiter went to great lengths to ensure I was fully informed of all the details.
The CSI Companies
5
2020-01-24T18:10:34+00:00
 This was my first experience working as a remote contractor. My recruiter went to great lengths to ensure I was fully informed of all the details.

Candidate Testimonials

I’ve been on contract with CSI since 2014 and I’ve left the company within these 5 years, only to return and receive the same professionalism and support from everyone as if I’d never left.
The CSI Companies
5
2020-01-24T18:11:22+00:00
I’ve been on contract with CSI since 2014 and I’ve left the company within these 5 years, only to return and receive the same professionalism and support from everyone as if I’d never left.

Candidate Testimonials

I have always been hesitant when dealing with recruiting or job agencies as I have had some not so pleasant experiences. But CSI has by far exceeded my expectations. They are professional and very helpful on all levels.
The CSI Companies
5
2020-01-24T18:12:47+00:00
I have always been hesitant when dealing with recruiting or job agencies as I have had some not so pleasant experiences. But CSI has by far exceeded my expectations. They are professional and very helpful on all levels.
5
15
The CSI Companies